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Interview of the Week: IT Solution to Change Mexico Healthcare System



Germán Tosantos, Director General of INDRA Healthcare, spoke to Mexico Health Review on what electronic health records and patient management platforms can do for the healthcare industry.

Q: What needs have INDRA identified in the Mexican healthcare system? What solutions has INDRA developed to address them?

A: We work in the Mexican healthcare sector with a single concept: continuity of care. This continuity consists of reaching a permanent flow of information between the different levels of attention, which is a basic requirement for the system to improve. To achieve this goal, INDRA Healthcare offers strategic health consulting, an electronic health record system and a patient relation platform (PRM), among other solutions. Our medical record system is designed for hospital and primary care net areas, since it integrates in real time the primary, second and third level of care so that all professionals can share the same information. The PRM is a multichannel platform in which citizens access preventive, administrative or clinical services or providing home access to care.

Q: What is INDRA’s added value?

A: Our solutions in electronic health record and patient management platforms are inter operable, therefore anything an institution or network has done before or does after with other providers will always be in communication with our applications. We have the three care levels connected with the same EHR and we have broad experience in assistive networks. We have a lot of international experience, and we believe we must adapt our IT solutions to the country, to provide tailor made solutions.

By rawpixel. CC0 Creative Commons.

Q: What are the main INDRA markets in Mexico, private or public institutions?

A: In Mexico, both the public and private sectors have developed in-house solutions for electronic health records. From a legal standpoint, there is good legislation in the country that requires institutions to adopt electronic records. The NOM24 demands medical records from every institution and asks for compliance in certain areas. However, there is resistance to spending money on technologies when institutions are struggling with other needs. Decisionmakers, general managers as well as medical teams usually have other priorities.

Q: How do you evaluate the digitalization of healthcare in Mexico compared to other similar economies?

A: Brazil has similar problems to Mexico. It also has a regulatory framework but there is no complete digitalization experience. It is the only country in Latin America that has free and public medical care, thus with investment problems. Chile has a program for the digitalization of its hospital network, but investment has been paralyzed for three years. The key is to work on separate government agreements. In Spain, it took 20 years to digitalize the system and around 60 percent of the population has an electronic health record.

This is a fragment of the complete interview published on Mexico Health Review 2018. For more information on this publication and where to find it, please click here.


Digitalization, Hospitals

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