My professional growth has been rapid at a fast-paced, SaaS start-up. Working with accounts in over 100 countries has given me unique insights into our customers. This deep knowledge led me to advocate for needed changes to our product and operations, and to rolling out a number of cross-team projects aimed at scaling and automating commercial operations. I currently enjoy collaborating with the commercial team, developers, finance, operations and C-suite on a daily basis, all the while looking after 30% of our customers.